Return policy
Please refer to the size chart before purchasing.
We do not do exchanges, you must reorder and follow the return procedure below.
No refunds, a store credit with no expiration date will be sent to you once your return is received and inspected.
Return Policy:
- No returns on sale items, end of season sales, pre-orders & Christmas pajamas.
- The return request must be sent within 15 days of receiving your order.
- Item must be in original condition. Unwashed, unworn.
- All packaging must be in its original condition.
- A returned item with stains or odors will not be accepted and will be returned to you at your expense.
Return Procedure:
You must send an email to support@abibelle.com with the following information: Full name, order number and reason for return.
We will provide you with a pre-paid label which value will be deducted from the credit amount upon receipt of your items, that is to say 9$ + taxes.
* We will contact you within 2-3 business days.
Delivery of a bad or damaged item:
Please email us as soon as possible at support@abibelle.com with the following information:
- Full name,
- order number
- brief description of the problem with the item received
Please attach pictures to the email to support the situation.
We will provide you with a free pre-paid label.
* We will contact you within 2-3 business days.
Cancellation of an order:
You must write to us within 24 hours to cancel an order at info@abibelle.com
It is not possible to cancel a pre-order.
Jewelry:
Please note that all jewelry has a 3 months warranty, after this period we can not replace or refund.