Return policy
You can find our Return Portal : here
Please refer to the size chart before purchasing.
Holiday Returns: All orders on or after November 13, 2022 can be returned by January 8, 2023.
For items that are not damaged, we do not do exchanges, you must reorder and follow the return procedure below.
A store credit with no expiration date or a refund will be sent to you once your return is received and inspected.
Return Policy:
- No returns on sale items, end of season sales, pre-orders & Christmas pajamas, blanket and jewelry.
- The return request must be sent within 21 days of receiving your order.
- Item must be in original condition. Unwashed, unworn.
- All packaging must be in its original condition.
- A returned item with stains or odors will not be accepted and will be returned to you at your expense.
Return Procedure:
You must make your return on our portal to start your request with the following information: order number and reason of the return.
We will provide you with a pre-paid label which value will be deducted from the credit amount upon receipt of your items, that is to say 11$ + taxes.
* We will contact you within 2-3 business days.
Delivery of a wrong or damaged item:
You must write to support@abibelle.com to start your request with the following information: order number and reason of the return.
Then select "item is damaged" or "received wrong item" as the return reason
Please attach pictures to the email to support the situation.
We will provide you with a free pre-paid label.
* We will contact you within 2-3 business days.
Cancellation of an order:
You must write to us within 24 hours to cancel an order at support@abibelle.com
Any order can be cancelled within 24 hours after payment. After 24 hours no refund will be made.
If a request following this delay is placed, a credit on the online store could be offered.
It is not possible to cancel a pre-order
Damaged jewelry:
Please note that all jewelry has a 3 months warranty, after this period we can not replace or refund.
If you have any questions, please contact us here.
We invite you to consult the size chart before purchasing.